FAQ

Registering at Bingo Palace

To register, please first read the Terms & Conditions located at the bottom of our home page. Then click on "Join Now!" and follow these steps:

  1. Set up your account. This requires you to select a username and password and enter your email address. This username ("alias") and password will be used by you for all subsequent logins to the site.

  2. Fill in your details. We are required to collect certain personal information in order to verify the identity of our players including full name, address, phone number and date of birth. Residence phone numbers are necessary in order for us to contact players with Prize/Contest notifications, and/or to assist them personally with queries.

  3. Read our Registration & Participation Rules, below

  4. Deposit (Optional)

Registration & Participation Rules

You are only allowed to register once per person. A maximum of two accounts per household is allowed in cases where the second player in the household has requested and received permission in writing from Bingo Palace management. Multiple accounts are strictly forbidden and will result in all accounts being disabled.

We are required by our licensed jurisdiction to verify the age and identity of our players. At any time we may ask you to provide certain identification documents to us (i.e. copy of passport or other government-issued identification; recent utility bill; marriage license etc). (View our Terms & Conditions) This information will never be given to a third party and is protected by our Privacy Policy.

We offer players the privilege of holding active accounts on more than one site on our Bingo Network. Players who choose to take advantage of this privilege may only be active on one account on any day, such day to be defined as 12:00 AM to 23:59 PM UK time. Players may not play on two accounts on the same day for any reason. Any account activity involving games of any kind will be construed as account play. Players who violate this rule may have chat disabled and/or be reduced to a single Network account and/or will have all accounts closed at the discretion of management.

Trial Player Feature

Upon sign up a player is registered as a Trial Player and will be given free signup bonus. These bonus funds may be used to play any bingo or casino game available on the site, in order to try out the many games on offer. All winnings won by Trial Players are paid in Bonus funds. Progressive Jackpots are not available to be won by Trial Players. There is a maximum win limit for Trial Player accounts, after which the player may opt to deposit. Depositing to an account moves the player out of Trial Player status and into permanent player status. All bonus funds won as a Trial Player are retained and become available as bonus to the active player for use on bingo and certain casino games as noted.

Trial Players may view conversations and activities in our chat rooms but may not actively engage until they have deposited.

New Player Deposit Bonus

Bingo Palace offers new members a 200% bonus on their initial deposit, to a maximum of £500 free. Therefore, if a new player deposits £100 into their account, Bingo Palace matches it with £200 in bonus funds.

Deposits

The minimum deposit transaction amount is £10, and the maximum transaction amount is £1000. You may deposit a maximum total of £1000 per hour and £2000 in any 24-hour period. Bingo Palace offers a wide selection of deposit methods as follows:

  1. Debit Cards (Laser, Maestro, Switch, Delta, Visa Debit)

  2. Credit Cards (Visa, MasterCard)

  3. Neteller

  4. Moneybookers

  5. Ukash

  6. PaySafeCard

The following descriptors will appear on your bank or account statement:

  1. Debit/Credit Card Statements: WWW.PARLAYGAMES.COM GUERNSEY

  2. Neteller Statement: Parlay Game Services

  3. Moneybookers statement: ecommerce@parlaygroup.com

  4. Email correspondence from Bingo Palace regarding deposit/payout issues will be from: payables@playnetsupport.com and/or support@bingopalace.co.uk

Withdrawals

Bingo Palace players always have access to their funds - they may redeem their winnings, including the amount they deposited, at any time. The minimum withdrawal request is £30. Withdrawals may be requested via the following options:

  1. Bank transfer

  2. Moneybookers, Neteller, credit or debit card, if you have used the method to deposit to your account in the last 60 days.

Note: Registration information must be the same as the billing information provided to our payables department. Any inconsistencies will result in a delay in receiving redemptions.

One withdrawal request may be made in any withdrawal period. Withdrawal requests are approved by Bingo Palace Mondays, Wednesdays and Fridays between 14:00 and 22:00 GMT for requests submitted by 12 midnight GMT the night before. Weekend requests are approved on Mondays.

Players holding more than one Network account are entitled to request payouts on one account ONLY in any pay period. In the event players request payouts on more than one account in any pay period, only the first request will be approved; all other requests will be declined. Any bonus money forfeited as a result of payout requests which are subsequently declined for this reason will not be returned.

Guidelines for Bonus Funds

Bonus Funds are not available for withdrawal, nor are they transferrable. Bonus Funds may be used on Bingo, Mini-games and select Casino Games (if available during special promotions). All Bonus Funds won or acquired in any way must be used within 60 days of receipt. Unused Bonus Funds expire after 60 days and will be automatically removed from player accounts.

Complimentary Bonus funds are extended to players as a means of supplementing their play time and are not intended to replace cash deposits and wagers.

Manipulation of our bonus structure to preclude new cash deposits and facilitate continuous redemption's is considered an abuse of intention. Players exhibiting this behavior may have bonus privileges suspended at the discretion of management.

When you withdraw your winnings and/or deposit, your bonus will be reduced proportionately to reflect your existing cash balance. For example, if you have £150 cash in your account and £50 in bonus, you can request a payout of £100 and leave £50 in cash in your account to cover your bonus. In this manner, loyal players have the option to "protect" their bonus by leaving the equivalent in cash to cover them.

We offer players the option to exchange their bonus into cash at an exchange rate of 10%. If you have less than £1 cash in your account and have no pending withdrawals you may opt to exchange your bonus into cash. Please note this transaction is irreversible.

Chat Room Bonus

Bingo Palace Chat Hosts serve up fun and games in the chat rooms where players can be awarded Chat Bonus when playing bingo and participating in the chat room games. Only players playing bingo in the appropriate game are eligible to receive chat bonus. To win chat bonus you must be an active player, playing bingo during the chat game, and have made a deposit within the last 7 days. Players must purchase 5 tickets in the game in order to receive the maximum chat game award. Fewer than 5 tickets results in the chat game award being prorated as follows:

  • 4 tickets = 90%
  • 3 tickets = 80%
  • 2 tickets = 70%
  • 1 ticket = 60%

A player may receive a maximum of £30 in Bonus per day. Chat bonus is awarded at the discretion of the Chat Hosts according to preset Bingo Palace guidelines. Members of the same household may not play for chat bonus in the same chat room at any time. Please see below for details on Chat Room conduct.

Loyalty Program

The more you play at Bingo Palace, the more points you can earn. As you accumulate points, your loyalty level increases and you become entitled to higher deposit bonuses and more generous loyalty rewards. Bingo Palace's loyalty levels range from level 1 to level 7. A level 1 player represents a new player who has not yet made a cash wager in any of our games. A level 7 player signifies a loyal player who has deposited and played regularly over a long period of time. You accumulate loyalty points for wagers made on bingo and our many casino games.

Level Description Points Required Deposit Bonus

1

Bronze

0

200%

2

Silver

1

50%

3

Gold

1,000

60%

4

Platinum

2,000

70%

5

Diamond

4,000

80%

6

Double Diamond

6,000

90%

7

Double Diamond VIP

7,500+

100%

Loyalty Points Exchange

Bingo Palace offers players the option to trade in their loyalty points for bonus funds in the following amounts:

Points Bonus

1,100 points

25 Bonus

2,100 points

50 Bonus

4,000 points

100 Bonus

Just submit a ticket to our Help Desk and request a loyalty points redemption, and your account will be credited promptly. Please note, your loyalty points and deposit level will be reduced accordingly. You must be a depositing player in order to redeem loyalty points.

Rebate Bonus

Our unique deposit rebate program ensures that you have the opportunity to receive a minimum 100% bonus on every deposit you make! You will always receive a minimum 50% bonus when you deposit (you may earn more depending on your loyalty level). Thereafter if your balance falls below £2 and you have not requested a withdrawal, just click on the "REBATE" button and you will receive another 50% of your deposit back in bonus! Please note you must claim your rebate within 14 days of your last deposit, and PRIOR to making another deposit. The rebate bonus is reduced to 10% during certain ongoing and occasional deposit promotions.

Player Referral Bonus

Bingo Palace offers an excellent Player Referral Bonus. Invite a friend to become a Bingo Palace member. They must register using your account ID number as their reference. Thereafter, you will earn a 15% bonus on each of their deposits for 180 days. In order to receive referral monies you must have deposited to your own account within the past 30 days. Relatives and members of the same household may not refer each other.

Birthday Bonus

Birthdays are very special days and on your next birthday you can be eligible to receive a £10 bonus. Just send in a support request 24 hours before your actual birthday, letting us know the date, and requesting your Birthday Bonus. For example: If your birthday is 11 April, we must receive your request by midnight 9 April. If you qualify, the Birthday Bonus will be deposited into your account the day of your birthday. The Birthday bonus is open to all players with an active account who have made a deposit within the last 7 days. Abuse of the Birthday Bonus offer will result in forfeiture of awarded funds and account closure.

Transfers between Accounts - E-gifts

We offer players the option to fund another player's account by "E-gift". You may use the cash in your account to gift another player, who will receive the equivalent amount in bonus. Players may be donors any number of times, but may receive a maximum £30 bonus per day. Players are not permitted to transfer cash or bonus between accounts, nor may they fund another player's account using their personal funding methods. This activity will result in accounts being blocked for risk of fraud.

Chat Room Conduct

We want your Bingo Palace chat room to be a place where all members can feel secure and enjoy themselves. We offer a 'home away from home" environment with a personal touch. We require all 'roomies' to respect the following rules for fairness and security reasons. By doing so, we can guarantee the best entertainment within our chat room community.

  • Respect the Chat Host's authority. As well, respect yourself and all other members. Treat others the way you want to be treated.

  • Welcome new players when they enter the room, and please help them if they have questions, especially if the Chat Hosts are busy.

  • NO complaining, arguing or bickering. This includes but is not limited to, complaining about not winning, or moaning about members who are experiencing winning streaks.

  • Please direct all complaints to the Help Desk so as not to disturb the flow of chat or cause a confrontation. If you have submitted a help ticket and have not yet received a response, please allow staff adequate time to respond. Players are not permitted to discuss the specifics of their Help Tickets in chat.

  • No foul language, indecent or offensive remarks, threats, nor racial, sexual, or religious slurs.

  • Never impersonate another person while in the chat room.

  • NO children (persons younger than 18 years old) are allowed in chat rooms. This site is for responsible adults only. In the event that a minor gains access to an account held by an adult, the owner of the account will be held responsible for the minor's actions.

  • Never solicit funds from others in the chat rooms. It is strictly prohibited. This action makes others in the room very uncomfortable. You may not discuss your account balance in the chat room, nor that of another player. This policy is for the protection of all members and to maintain a comfortable environment in our chat rooms.

  • Mentioning Bingo sites, advertising other sites and/or recruiting of members to other sites is strictly prohibited in the chat rooms. This will result in immediate removal of chat privileges.

  • Members are not permitted to slander or libel Bingo Palace and/or Parlay management and employees.

  • To avoid confusion and for ease of identification, only the Chat Hosts may use CAPITAL letters in the chat rooms.

  • In the absence of a Chat Host, please copy and paste any violation of these rules, via email, to: support@bingopalace.co.uk. We respect your privacy. As such, all cases will be kept anonymous and the sender of the email will never be mentioned.

  • Most importantly - HAVE FUN!

Note that violations of any of our chat room policies will result in warnings and/or removal of chat privileges and/or suspension of your account.

Help Desk Guidelines

All queries and complaints must be submitted via the Help Desk. Help tickets will be answered within 12 hours of receipt.

Spamming of the Help Desk (sending multiple tickets regarding the same issue) is prohibited. Harassment and abuse of Help Desk staff is prohibited and will not be tolerated. Submitting multiple tickets on the same issue will result in your query being moved to the back of the queue.

If you are dissatisfied with the outcome of your support ticket you may draft a follow-up help ticket explaining your grievance. This follow-up help ticket will need to be addressed 'Care of Management'. Please give the Help Desk every opportunity to assist you before appealing to management. Again, you are not permitted to voice concern or discuss details of your help tickets in the chat rooms.

Help Tickets should adhere to the same standards of etiquette as do chat room communications.

Player Profiles

Your registration information becomes your permanent player profile with Bingo Palace. You may view this information via the My Account tab where you will also be able to see a breakdown of your account balance. From this tab you may change your password by choosing to modify your Profile. For all other player profile changes you must contact our help desk. Supplementary documents may be requested in order to affect changes to your personal information.

The Player Profile is also the place to manage any restrictions you wish to place on your account. You may opt to reduce your daily/weekly/monthly deposit and wager limits from standard, in order to assist with money management. Please note you may not increase your limits above standard. Requests for increases must be directed to the Help Desk and are subject to a 24-hour cooling off period as required by our licensed jurisdiction.

Account Closure

We offer two options for closing your account:

Temporary Self- Exclusion: If you wish to close your account for a short period of time, go to My Account and choose "Close Account." You will be asked to select an exclusion timeframe. Please note, at the end of this time you must contact our Help Desk; http://www.bingopalace.co.uk/support/openticket, as accounts under temporary exclusion do not reopen automatically when the specified time is up.

Permanent Self- Exclusion: If you wish to permanently close your account, go to My Account and choose "Close Account". If there are any funds remaining in your account this will automatically generate a withdrawal request. If the withdrawal amount is under £1.00 we will donate the amount to charity. If you wish to reopen your account in the future you will need to contact customer support by email to: support@bingopalace.co.uk

Eligibility

To register and play at Bingo Palace you must be over the age of majority in the country in which you reside. Typically this is 18 but it may be different in your country and it is your responsibility to check. You must read and consent to all published Terms & Conditions and must have authorization to use a valid payment method acceptable to Bingo Palace. All transactions by minors are considered null and void, including any winnings. Bingo Palace reserves the right to request proof of age at any time.

Play must occur in a jurisdiction that allows on-line gaming. Internet Gambling may be prohibited in the jurisdiction in which you are located. If so, you are not authorized to use any payment method to fund your Bingo Palace account. It is your responsibility to know if national or local laws prohibit gambling over the Internet in your jurisdiction.

Employees of Bingo Palace, Parlay Game Services and Parlay Entertainment are prohibited from participating. To read more on eligibility, please see our Terms & Conditions.

Termination of Account

Bingo Palace reserves the right to terminate a player's account at any time for any reason at our sole discretion. In the event Bingo Palace terminates a player's account, all Bonus from that player's account will be forfeited without compensation. Any cash balance in excess of £1 will be returned to the player. Please see our Terms & Conditions page for details on account termination.

Alias Changes

Players are permitted one alias change every two calendar months, based on a rolling calendar. (Example: An alias change on 18 April means the next alias change may not be until 18 June). There is no guarantee that the alias you previously had will still be available should you request it again. All requests for alias changes are to be submitted to our help desk.

Claiming Prizes

Prizes are automatically deposited to a player's account. Members can play games from their winnings or request a redemption. Prizes over a certain threshold will be put into a pending state for game review. Once Management has confirmed the win, the prize will be credited to your account. Please contact support for any questions.

In the event there is a discrepancy between the Game results as recorded in Bingo Palace's database and that recorded by the player, the Bingo Palace game server results shall be considered valid. In the event games do not finish properly or record to the Bingo Palace game server, players will receive refunds for tickets purchased or funds played in those games.

Disputes

Bingo Palace wishes to assure players that every possible effort has been made to provide the world's most entertaining, reliable and honest bingo site on the internet. It is our sincere intention to ensure all players are satisfied with the quality and fairness of our games. Bingo Palace undertakes to promptly and impartially resolve all disputes that may arise from participation in our games. However, please be advised that in the event of any dispute regarding participation or prizes, the decision made by Bingo Palace will be final. Please see our Terms & Conditions for more information on disputes.